Visitor Services Assistant

Posted 23 Aug 2021

Job Title: Visitor Services Assistant
Responsible to: Visitor Services Manager
Salary: £9.50 per hour
Hours of work: Part-time, 7.5 hours per week on Sundays, plus some additional Bank Holidays, days, and evenings.
Location: Ditchling Museum of Art + Craft, Lodge Hill Lane, Ditchling BN6 8SP
Start date: October

Overall Job Purpose

This post will help us maximise the commercial potential of the Museum and ensure we always provide excellent visitor services. As a key member of the museum’s Visitor Services team, you will be required to combine retail skills with visitor services. You will work closely with another Visitor Services Assistant/Café Manager and the Retail Manager and be managed by the Visitor Services Manager. You will also be supported by a growing team of volunteers.

This is a key customer-facing role. You will be the first point of contact for all visitors, providing them with detailed information and consistently offering a welcoming, friendly and efficient service.

You will also be responsible for the efficient and profitable running of DMAC’s beautiful shop and café. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

Your key responsibility, alongside providing exceptional care to our visitors and selling tickets and products, will be to support the Visitor Services Manager and Café Manager to ensure the smooth running of the Museum, Shop & Café.

You will assist with stock, ensure ordering is done in a timely fashion, manage wastage reports and promote health and safety and good hygiene practices.

Additionally, you will assist the Visitor Services Manager, Learning Manager and Visitor Services Assistants in the delivery of DMAC events, venue hire and group visits.

Download the full job description here.

How to apply:

Send a CV including a letter of application detailing your suitability for the role paying close reference to the person specification (2 sides of A4 Max), together with the Equal Opportunities monitoring form to:

By 5pm on Sunday 26th September 2021
Interviews will take place on Friday 1st October or Wednesday 6th October at Ditchling Museum of Art + Craft, Lodge Hill Lane, Ditchling BN6 8SP


Volunteering - Expression of Interest Form