Last updated October 2022.
Please find below answers to frequently asked questions.
If you cannot find an answer to your question you can email us on firstname.lastname@example.org
In these FAQs:
What can I expect from my visit?
We still have some measures in place to help protect our visitors, staff and volunteers from Covid-19.
- We still encourage advance booking. To find out more please read the booking section of these FAQs.
- We still have reduced capacity limits.
- Visitors can choose to wear a mask or not.
How are you cleaning the museum?
We are continuing our enhanced cleaning regime.
Will the toilets be open?
Yes, the toilets are open for museum visitors. They are checked and cleaned regularly throughout the day.
How will you enforce social distancing?
The safety of our visitors, staff and volunteers is our top priority. We are continuing to operate with capacity limits to ensure we can enforce social distancing.
Will you be asking visitors to wear face coverings or other PPE?
Visitors can decide if they wish to wear a face covering.
Can I bring children to visit?
Yes, children are welcome. Entry to the museum is free for under 18’s, however it is essential that a free ticket is booked for all children.
OUR BOOKING SYSTEM
Do I have to book in advance?
There may be some walk up availability on the day, but we encourage advanced booking.
How can I book a visit?
Visit the Book Your Ticket page. You will be directed to our ticket provider Art Tickets where you can select your time slot and pay for your ticket. Friends are able to book a free ticket. Please be preapared to show your Friends pass when you arrive at the Museum.
What if I don’t have access to the internet?
For those who are unable to book online you can call us to book on 01273 844744
Will I have to print out my tickets?
No. We will have your booking information and will be expecting you.
How many people are you going to let in each day?
We are currently operating at 35% capacity. This is under constant review.
Can I turn up on the day?
We always encourage visitors to book in advance but there is often walk-up availability.
Do you offer discounts for groups?
Yes, discounts are available for groups of 10, 12 or 15 people through the online booking system. For other group sizes or to arrange exclusive access to the museum, please contact email@example.com.
How long can I stay?
When you book your ticket you will select a 75-minute slot. This should give sufficient time to see the whole exhibition at a leisurely pace. Our bookable slots are as follows:
10.30am to 11:45am
11:45am to 1pm
2:15pm to 3.30pm
3:30pm to 4.45pm
I can no longer make my booked slot; can I get a refund?
If you can no longer make your slot, please let us know by 5pm the day before your ticket is booked for. You can reach us on firstname.lastname@example.org or 01273 844744. Unfortunately, we cannot refund or exchange tickets after this point. Refunds will be made within 7-10 working days.
I am a wheelchair user. Do I need to let you know?
Once you have booked your ticket please contact the museum to arrange access and book an accessible parking space at the back of the museum.
The museum is fully accessible and the accessible toilet is open, however we ask that you inform us of your visit so we can assist you as best as possible.
You can email us on email@example.com or call us on 01273 844744.
FOOD AND DRINK
Will the cafe be open?
The cafe sells cold drinks, hot drinks, ice cream and cakes.
Visitors are encouraged to enjoy the village green outside of the museum, where they are welcome to bring a picnic or enjoy snacks from the museum. We ask that no rubbish is left on the green.
Will the shop be open?
Our award-winning shop is now open to all, however entry may be restricted during visitor admission slots.
Our online shop is open.
Do I need to book a ticket if I am a Friend?
Yes, you can book your free ticket here.
Do I need to show my Friends card when I arrive at the museum?
Yes, please show your card to the staff when you arrive.