Updated 25 April 2022.
Please find below answers to frequently asked questions.
If you cannot find an answer to your question you can email us on email@example.com
In these FAQs:
What can I expect from my visit?
We still have some measures in place to help protect our visitors, staff and volunteers from Covid-19.
- We still strongly encourage advance booking. To find out more please read the booking section of these FAQs.
- The one-way system around the museum remains in place.
- We still have reduced capacity limits.
- Visitors can choose to wear a mask or not.
- Quiet Sessions will take place at 10:30 on the first Wednesday of every month. These operate with a reduced capacity and mask wearing is mandatory for visitors. All staff will wear masks during these sessions.
How are you cleaning the museum?
We are continuing our enhanced cleaning regime.
Will the toilets be open?
Yes, the toilets are open for museum visitors. They are checked and cleaned regularly throughout the day.
How will you enforce social distancing?
The safety of our visitors, staff and volunteers is our top priority. We are continuing to operate with capacity limits to ensure we can enforce 1m+ social distancing.
When you arrive at the museum you will be asked to wait outside while people in your slot are gradually allowed to enter. Please don’t arrive early for your slot. Once you enter the exhibition we ask that you follow the designated route, following the arrows and signage around the museum, and maintain the required distance between other visitors.
What if I become worried onsite by seeing others not adhering to the rules?
We will have staff within the museum ensuring visitors are observing social distancing measures. If you have a concern please speak to them or to a staff member at the front desk.
Will there be hand sanitiser on site?
Yes, there is a hand sanitising station at the entrance of the museum. Visitors are also encouraged to bring their own.
Will you be asking visitors to wear face coverings or other PPE?
Visitors can decide if they wish to wear a face covering.
Quiet Sessions for vulnerable visitors take place at 10:30 on the first Wednesday of every month; these sessions operate on a strictly reduced capacity and mask wearing is mandatory (unless exempt.)
Can I bring children to visit?
Yes, children are welcome. Entry to the museum is free for under 18’s, however it is essential that a free ticket is booked for all children.
OUR BOOKING SYSTEM
Do I have to book in advance?
There may be some walk up availability on the day, but we encourage advanced booking.
How can I book a visit?
Visit the Book Your Ticket page. You will be directed to our ticket provider Art Tickets where you can select your time slot and pay for your ticket. Friends are able to book a free ticket. Please be preapared to show your Friends pass when you arrive at the Museum.
What if I don’t have access to the internet?
For those who are unable to book online you can call us to book on 01273 844744
Will I have to print out my tickets?
No. We will have your booking information and will be expecting you.
How many people are you going to let in each day?
We are operating at 35% capacity. This is under constant review.
What happens if people turn up on the day?
There may be some walk up availability on the day, but if we are at capacity they will politely be turned away. We always encourage visitors to book in advance.
Do you offer discounts for groups?
Yes, discounts are available for groups of 10, 12 or 15 people through the online booking system. For other group sizes or to arrange exclusive access to the museum, please contact firstname.lastname@example.org.
How long can I stay?
When you book your ticket you will select a 75-minute slot. This should give sufficient time to see the whole exhibition at a leisurely pace. Our bookable slots are as follows:
10.30am to 11:45am
11:45am to 1pm
2:15pm to 3.30pm
3:30pm to 4.45pm
I can no longer make my booked slot; can I get a refund?
If you can no longer make your slot, please let us know by 5pm the day before your ticket is booked for. You can reach us on email@example.com or 01273 844744. Unfortunately, we cannot refund or exchange tickets after this point. Refunds will be made within 7-10 working days.
I am a wheelchair user. Do I need to let you know?
Once you have booked your ticket please contact the museum to arrange access and book an accessible parking space at the back of the museum.
The museum is fully accessible and the accessible toilet is open, however we ask that you inform us of your visit so we can assist you as best as possible.
You can email us on firstname.lastname@example.org or call us on 01273 844744.
FOOD AND DRINK
Will the cafe be open?
The cafe sells cold drinks, hot drinks, ice cream and cakes for takeaway.
Visitors are encouraged to enjoy the village green outside of the museum, where they are welcome to bring a picnic or enjoy snacks from the museum. We ask that no rubbish is left on the green.
Will the shop be open for museum visitors?
Yes, our shop is open. We ask that payments are made using card.
Will the shop be open for everyone else?
Our award-winning shop is now open to all, however entry may be restricted during visitor admission slots.
Our online shop is open.
Do I need to book a ticket if I am a Friend?
Yes, you can book your free ticket here.
Do I need to show my Friends card when I arrive at the museum?
Yes, please bring